TALO Laundry Terms and Conditions

Acceptance of Terms By using TALO Laundry services, customers agree to these Terms and Conditions, which are prominently displayed on our website and the CleanCloud customer portal.

Service Limitations

• TALO Laundry is not liable for colour runs or shrinkage during the washing process. Customers are advised to check item suitability before laundering, as we cannot inspect every item individually.

• Service washes default to 30°C.

• We will make 3 attempts to deliver you items. If unsuccessful on the 3rd attempt, your items will be disposed of.

• We reserve the right to refuse cleaning any item.

• TALO Laundry operates as a service-only outlet.

Care and Liability

• Items without a care label are cleaned at the customer's risk.

• Curtains and upholstery may experience up to 5% shrinkage or material relaxation; customers should consider this when providing such items.

• Settlement for curtain and upholstery cleaning is solely the customer's responsibility.

• Claims for lost or damaged items are limited to ten times the cost of cleaning.

• Stain removal is not guaranteed. While we employ all available methods, some stains may be impossible to remove.

• Cleaning may exacerbate wear and tear on garments, including damage to vinyl lettering or weak stitching, which may not be predictable.

Claims and Disputes

• Alleged damage requires a full inspection and a detailed customer report. TALO Laundry will investigate and respond accordingly.

• For lost items, a report must be completed, followed by a seven-day search period. Restitution will be arranged if applicable.

• Abuse towards our staff, whether verbal or physical, will not be tolerated and may result in police involvement.

Agreement

• Utilising TALO Laundry services constitutes acceptance of these Terms and Conditions.